Shipping Policy
Published and effective date: 27 August 2026
This Shipping Policy explains how orders placed through https://bbrosegcc.com/ (the “Site”) are processed, shipped, and delivered by NEW CHIC WORLD (HK) TECHNOLOGY LIMITED (“BBROSE”, “we”, “us” or “our”). It forms part of our Terms and Conditions.
Please review this Policy before placing an order. Nothing in this Policy limits any mandatory consumer right available under the law of your country or region.
1. Order Processing
We begin processing an order after it has been submitted successfully and the payment and order details have been verified. The processing time stated on the relevant product page, at checkout, or in your order confirmation applies to your order. If no different processing time is stated, we normally aim to process the order within 1–3 business days.
Processing time is separate from delivery or transit time. Business days exclude weekends and public holidays applicable at the dispatch location. Orders placed outside normal business hours begin processing on the next business day.
Processing may take longer during major promotions, new-product launches, public holidays, unusually high order volumes, payment or fraud verification, stock checks, or events beyond our reasonable control. If an order is materially delayed before dispatch, we will contact you using the details supplied with the order and provide any cancellation or refund right required by applicable law.
2. Shipping Destinations
We ship only to countries, regions, and postal areas made available at checkout. Available destinations may change because of carrier coverage, legal restrictions, customs requirements, product restrictions, or operational conditions.
Some carriers cannot deliver to P.O. boxes, military addresses, freight-forwarding addresses, hotels, temporary accommodation, or certain remote areas. If a delivery option is unavailable for the address entered, please use another eligible address or contact us before ordering.
3. Shipping Methods and Charges
Available shipping methods and charges are displayed at checkout before payment. Charges may depend on destination, delivery method, order value, parcel weight or dimensions, product type, and any applicable promotion.
If free or discounted shipping is offered, the conditions shown with the offer apply. Unless stated otherwise, a free-shipping threshold is calculated using the product subtotal after discounts and before taxes, duties, and other charges. If a return causes the retained order value to fall below the qualifying threshold, any adjustment to the shipping charge will be made only where clearly disclosed and permitted by applicable law.
4. Estimated Delivery Times
The estimated delivery range available for your destination is shown on the product page, at checkout, in the order confirmation, or in the shipment confirmation. Delivery estimates begin when the order is dispatched, not when it is placed.
Delivery dates are estimates unless we expressly confirm a guaranteed service. Actual delivery may be affected by destination, carrier capacity, remote-area service, customs clearance, import inspections, weather, public holidays, local events, or other circumstances outside our reasonable control.
If we become aware of a material delay, we will take reasonable steps to inform you. Where an order cannot be delivered within the agreed time or a reasonable time, we will provide the remedy required by applicable law, which may include cancellation, replacement, redelivery, or refund.
5. Shipment Confirmation and Tracking
When tracking is available, we will send a shipment confirmation containing the carrier or tracking details to the email address or telephone number supplied with the order. Tracking information may take up to 48 hours after dispatch to appear or update in the carrier’s system.
A lack of immediate tracking updates does not necessarily mean that the parcel is not moving. If tracking remains inactive beyond a reasonable period or the estimated delivery range has passed, contact us at service@bbrosegcc.com.
6. Delivery Address and Contact Information
You are responsible for providing a complete and accurate recipient name, delivery address, postal code, telephone number, email address, and any information reasonably required by the carrier or customs authority. Please review these details carefully before submitting an order.
Contact us promptly if an address or telephone number needs to be corrected. We will try to make the change, but we cannot guarantee changes after processing or dispatch has begun. Carriers may be unable to deliver if the recipient cannot be contacted or if the address is incomplete, incorrect, inaccessible, or outside the selected service area.
If a delivery fails because of incorrect or incomplete information supplied by you, you may be responsible for reasonable redelivery, address-correction, storage, or return costs, to the extent permitted by law. You will not be charged for a delivery failure caused by our error.
7. Split Shipments
Products in the same order may be dispatched separately because of stock location, parcel limits, product restrictions, or carrier arrangements. If an order is split, you may receive more than one shipment confirmation or tracking number. Unless otherwise disclosed at checkout, you will not be charged additional shipping fees solely because we split an order.
8. Customs, Taxes, Duties, and Import Requirements
International orders may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country or region. Whether these charges are collected by us will be shown at checkout where reasonably practicable.
If duties, taxes, or import charges are not collected at checkout, the recipient may be required to pay them directly to the carrier, customs authority, or other relevant body, to the extent permitted by applicable law. Customs authorities may also request identification, an address confirmation, or other clearance information from the recipient.
Skincare, cosmetics, aerosols, liquids, fragrances, and certain ingredients may be subject to destination-specific shipping or import restrictions. We may remove an affected product from an order or cancel the affected shipment if it cannot lawfully or safely be shipped. If we do so after payment, we will refund the amount charged for the cancelled product.
We are not responsible for a customs delay outside our reasonable control, but we will provide reasonable assistance with shipment information and will honour any remedy required by applicable law.
9. Delivery Attempts, Refused Parcels, and Undeliverable Orders
The carrier may contact you, request a signature, leave delivery instructions, arrange collection, or make more than one delivery attempt. You are responsible for following reasonable carrier instructions and collecting the parcel within any stated holding period.
If a parcel is refused, left unclaimed, cannot clear customs because requested recipient information was not provided, or is returned because of an incorrect address, we will contact you after it is returned to us or otherwise confirmed as undeliverable. Subject to applicable law, we may:
- arrange reshipment after payment of reasonable additional shipping or return charges; or
- refund the eligible product amount after deducting reasonable, non-recoverable shipping, return, customs, or handling costs that were properly disclosed or caused by the delivery failure.
No deduction will be made for a failed delivery caused by our error, a qualifying product defect, or where applicable law requires a full refund.
10. Delayed or Lost Shipments
If your parcel has not arrived by the end of the estimated delivery range, or tracking has not updated for an unusually long period, contact us with your order number. We may ask you to confirm the delivery address and cooperate with a carrier investigation.
A parcel may be treated as lost only after the carrier completes its investigation or otherwise confirms that it cannot be delivered. If a parcel is confirmed lost, we will provide the remedy required by applicable law, which may include replacement or refund. You will not be charged additional shipping for a replacement sent because the original parcel was lost in transit before delivery.
11. Parcels Marked Delivered but Not Received
If tracking shows “delivered” but you cannot locate the parcel, please first check the delivery address, safe places, reception or building management, household members, and any delivery notice. Then contact the carrier and us as soon as reasonably possible so that an investigation can begin.
We will review the tracking record and available proof of delivery. The outcome will depend on the investigation and applicable law. This process does not limit a consumer right that cannot lawfully be excluded.
12. Damaged, Leaking, Tampered, Missing, or Incorrect Products
Please inspect the parcel and products after delivery. Contact us as soon as reasonably possible—preferably within 48 hours for visible transit damage—if:
- the outer parcel or product packaging is materially damaged;
- a skincare or cosmetic product is leaking, broken, expired, or unsafe to use;
- a safety seal appears broken or tampered with on arrival;
- a product or quantity is missing; or
- you received the wrong product.
Please provide the order number and, where reasonably possible, clear photographs of the outer parcel, shipping label, internal packaging, affected product, batch or expiry details, and the issue. Keep the parcel and packaging until we confirm whether they are needed for the carrier investigation.
Do not use a leaking, contaminated, expired, damaged, or tampered product. After assessment, we will provide the remedy required by applicable law, which may include replacement, redelivery, price reduction, or refund. We will cover reasonable shipping costs where the issue was caused by our error, the carrier before delivery, or a qualifying product defect.
The preferred 48-hour notification period helps us investigate carrier damage and does not remove any statutory right or remedy that cannot lawfully be excluded.
13. Risk of Loss and Delivery
Risk of loss or damage passes to you when the order is delivered to you or to a person you identify to receive it, unless applicable law provides otherwise. A parcel left contrary to your delivery instructions or without reasonable proof of delivery will be assessed under the carrier investigation and applicable law.
14. Order Changes and Cancellations
Contact us promptly if you need to change or cancel an order. We will try to assist, but changes and cancellation cannot be guaranteed after processing or dispatch has begun.
If cancellation is no longer possible, you may request a return after delivery in accordance with our Returns and Refunds Policy. Due to health and hygiene requirements, opened, used, tested, or unsealed skincare products, cosmetics, makeup tools, applicators, and similar personal-care products generally cannot be returned for a change of mind. This restriction does not apply to defective, damaged, incorrect, unsafe, or misdescribed products, or where applicable law requires a return.
15. Returns and Refunds
Shipping-related returns and refunds are also governed by our Returns and Refunds Policy and Terms and Conditions. Unless a longer period is published or required by law, eligible unused and unopened change-of-mind returns must be requested within 7 calendar days after delivery.
For an eligible change-of-mind return, the customer is responsible for return shipping unless our published policy or applicable law states otherwise. We cover reasonable return or replacement shipping where the product is defective, damaged, incorrect, unsafe, or misdescribed, or where the delivery problem was caused by our error.
16. Events Beyond Our Reasonable Control
We are not responsible for a delay caused by events beyond our reasonable control, including severe weather, natural disaster, epidemic or pandemic restrictions, war, civil disturbance, labour disruption, transport or port interruption, customs inspection, government action, telecommunications failure, or major carrier or system outage.
We will take reasonable steps to reduce the impact, keep you informed where appropriate, and provide any cancellation, replacement, or refund right required by applicable law.
17. Changes to This Shipping Policy
We may update this Policy to reflect changes in destinations, carriers, delivery methods, operational practices, or legal requirements. The revised Policy will be posted on this page with a new published or effective date. A change will not reduce the rights applicable to an order already accepted unless required by law or agreed with you.
18. Contact Us
For shipping questions, address corrections, tracking assistance, delivery problems, or damaged parcels, contact:
NEW CHIC WORLD (HK) TECHNOLOGY LIMITED
16/F, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong
香港湾仔港湾道18号中环广场16楼
Company Registration No.: 3144054
Website: https://bbrosegcc.com/
Email: service@bbrosegcc.com
Telephone: 19357312655