Published and effective date: 27 August 2026
This Refund & Returns Policy applies to purchases made through https://bbrosegcc.com/ (the “Site”), operated by NEW CHIC WORLD (HK) TECHNOLOGY LIMITED (“BBROSE”, “we”, “us” or “our”). It forms part of our Terms and Conditions and should be read together with our Shipping Policy.
Nothing in this Policy limits any mandatory consumer right, statutory guarantee, or remedy available under the law of your country or region.
1. Change-of-Mind Return Period
Unless a longer period is displayed on the Site or required by applicable law, you may request a change-of-mind return within 7 calendar days after the order is delivered.
A return request is made when you contact us at service@bbrosegcc.com and provide sufficient information to identify the order and the product you wish to return. Contacting us within the return period does not mean every product is automatically eligible; the conditions below still apply.
2. Conditions for an Eligible Change-of-Mind Return
To qualify for a change-of-mind return, the product must:
- be unused, unopened, untested, and unwashed;
- have all safety seals, hygiene seals, protective films, labels, and tags intact;
- be in its original packaging and in a clean, complete, and resalable condition;
- include all components, accessories, instructions, promotional items, and free gifts supplied with it; and
- be accompanied by valid proof of purchase, such as the order number or order confirmation.
You are responsible for handling a product only to the extent reasonably necessary to inspect its external condition. Opening, testing, applying, spraying, swatching, or otherwise using a skincare or cosmetic product may make it ineligible for a change-of-mind return for health, hygiene, and safety reasons.
3. Products Not Returnable for Change of Mind
Subject to mandatory law, the following cannot be returned merely because you changed your mind:
- opened, used, tested, sampled, sprayed, swatched, or unsealed skincare products, cosmetics, fragrances, personal-care products, makeup, and beauty products;
- makeup brushes, sponges, applicators, beauty tools, or similar hygiene-sensitive items once opened or used;
- products whose safety seal, hygiene seal, protective film, or tamper-evident packaging was removed or broken after delivery;
- products damaged by misuse, improper handling, unsuitable storage, neglect, or failure to follow the directions or warnings;
- personalized or specially prepared products;
- free samples, testers, gifts, or promotional items when returned separately from the qualifying purchase; and
- products clearly marked “final sale” before purchase, but only to the extent such a restriction is permitted by applicable law.
A sale, clearance, promotional, bundled, or discounted product is not automatically excluded from return. If it otherwise meets this Policy, or is defective, damaged, incorrect, unsafe, or misdescribed, the applicable return rights remain available.
4. Defective, Damaged, Leaking, Expired, Incorrect, or Missing Products
Please inspect your order after delivery. Contact us as soon as reasonably possible—preferably within 48 hours for visible transit damage—if:
- a product is damaged, broken, leaking, contaminated, expired, or unsafe to use;
- a safety seal or tamper-evident closure was broken or appears altered on arrival;
- the product is materially different from its description;
- you received the wrong product or quantity; or
- a product is missing from the parcel.
Provide your order number and, where reasonably possible, clear photographs or video of the outer parcel, shipping label, internal packaging, affected product, batch or lot number, expiry information, and the issue. Keep the product and packaging until we confirm whether they are required for assessment or a carrier investigation.
Do not use a leaking, contaminated, expired, damaged, or tampered product. After assessment, we will provide the remedy required by applicable law, which may include replacement, exchange, price reduction, or full or partial refund. We will cover reasonable return or replacement shipping costs where the issue was caused by our error, transit damage before delivery, or a qualifying product defect.
The preferred 48-hour notification period helps us investigate carrier damage and does not remove any right or remedy that cannot lawfully be excluded.
5. Allergic Reactions and Product Suitability
Individual skin types, sensitivities, and results vary. Please read the ingredients, directions, and warnings and perform a patch test where appropriate before first use. Stop using the product and seek appropriate medical advice if irritation, an allergic reaction, or another adverse effect occurs.
If you report a suspected adverse reaction, we may ask for the product name, batch or lot number, expiry date, photographs, how the product was used, and other reasonably necessary information so that we can assess the matter and meet product-safety obligations.
An individual sensitivity, dislike of scent, shade, texture, finish, or result does not by itself establish that a product is defective. Once a product has been opened or used, it is not eligible for a change-of-mind return solely because it was unsuitable for your personal preference or skin type. This does not limit your rights where the product is defective, unsafe, incorrectly labelled, misdescribed, or where applicable law provides another remedy.
6. How to Request a Return
Before sending any product back, email service@bbrosegcc.com and include:
- your order number;
- the name and quantity of the product concerned;
- the reason for the return;
- the delivery date; and
- photographs, video, or other supporting information where relevant.
If the return appears eligible, we will provide return authorization, the correct return address, packing requirements, and shipping instructions. Please send the parcel within the period stated in those instructions, normally within 7 calendar days after receiving them.
Do not send returns to our Hong Kong registered office unless we expressly instruct you to do so. The registered office at Central Plaza is not necessarily the returns warehouse. Products sent to an unauthorized address may be delayed, refused, or returned to you.
A return sent without authorization or sufficient order information may be delayed, but this procedure does not remove a statutory right that cannot lawfully be excluded.
7. Packing and Return Shipping
Pack the product securely to prevent damage or leakage in transit. Where possible, use the original protective shipping materials. Do not combine products from different orders in one return unless we authorize it.
For an eligible change-of-mind return, you are responsible for the return shipping cost. Use a trackable service and retain the receipt and tracking number until the return is completed. We do not accept unauthorized cash-on-delivery returns.
If the return is caused by a qualifying defect, transit damage, an incorrect product, a missing component, or another error by us, we will provide a prepaid return method or reimburse reasonable authorized return shipping costs, as appropriate. Do not purchase an unusually expensive return service without our prior approval unless necessary to preserve a mandatory right.
8. Return Inspection
After the returned product is received, we will inspect it to confirm its identity, condition, completeness, and eligibility. We may compare the product, packaging, seal, batch information, and return reason with the original order and the information supplied with the request.
We will notify you whether the return is approved, partially approved, or declined. If a return is declined, we will provide the reason. Subject to applicable law, an ineligible product may be returned to you at your reasonable cost or handled in another manner agreed with you.
Normal minor differences in screen-displayed colour, or a manufacturer’s non-material packaging update, do not by themselves make a product defective or misdescribed. A materially incorrect shade, formula, size, quantity, ingredient description, or product is covered by the remedies for incorrect or misdescribed goods.
9. Refund Method and Timing
Approved refunds will be issued to the original payment method, normally within 10 business days after approval, or sooner where required by applicable law. Your bank, card issuer, digital wallet, or payment provider may require additional time to post the refund to your account.
If the original payment method cannot receive a refund, including certain cash-on-delivery transactions, we will arrange a lawful alternative method agreed with you. We may request reasonable payment-account and identity information to prevent fraud and ensure the refund is sent to the correct person. We will not require you to accept store credit instead of a monetary refund where applicable law entitles you to money.
We refund the amount actually paid to us for the approved product after discounts. Currency conversion differences, foreign transaction fees, bank charges, or payment-provider charges imposed independently of us are outside our control and are not refundable by us unless applicable law requires otherwise.
If you have not received an approved refund after the stated period and any normal payment-provider processing time, contact us at service@bbrosegcc.com.
10. Original Shipping Charges, Taxes, and Duties
For a change-of-mind return, original delivery charges and upgraded or express-delivery charges are non-refundable, except where required by applicable law.
If the entire order is returned because it was defective, damaged, incorrect, unsafe, or materially misdescribed, or because of another error by us, we will refund the applicable standard original delivery charge where required by law. Any optional premium delivery upgrade is refundable only where required by law or where the delivery service itself was not provided as agreed.
Taxes or duties collected and retained by us will be refunded where required. Customs duties, import taxes, clearance fees, or similar charges paid directly to a government authority, carrier, or customs broker are not controlled by us. You may need to request any available refund directly from that authority or provider, and we will provide reasonable order documentation on request.
11. Exchanges and Replacements
Exchanges and replacements depend on stock availability and destination. For an eligible defective, damaged, or incorrect product, we may offer a replacement or exchange where appropriate. If the product is unavailable, we will provide another remedy required by law, which may include a refund.
For a change of mind, the fastest option is normally to return the eligible unopened product for a refund and place a new order. A replacement order may have a different price, promotion, shipping charge, or availability.
12. Order Cancellations
Contact us promptly if you wish to cancel an order. We will try to assist, but cancellation cannot be guaranteed after processing or dispatch has begun.
If we accept a cancellation before dispatch, we will refund the amount charged for the cancelled products and any shipping charge that applies only to those products. If the order has already been dispatched, you must follow the return process after delivery.
If we cancel an order because a product is unavailable, cannot lawfully be shipped, contains an obvious listing error, or cannot be fulfilled, we will refund the amount charged for the cancelled product. If the entire order is cancelled, we will also refund the shipping charge collected by us for that order.
13. Bundles, Multi-Buy Offers, Discounts, and Free Gifts
If products were purchased as a set, bundle, “buy one get one” offer, multi-buy promotion, or with a free gift, all included items may need to be returned unused and complete to receive a full refund for the promotional group.
If only part of a promotional group is returned and a partial return is permitted, the refund may be recalculated using the promotional terms and the price applicable to the products you keep. Any adjustment will not exceed the discount actually received and will be made only where the promotion was clearly disclosed before purchase and applicable law permits it.
This section does not reduce the remedy available for an individual product that is defective, damaged, incorrect, unsafe, or misdescribed.
14. Refused, Unclaimed, or Undeliverable Orders
If a parcel is refused, left unclaimed, cannot clear customs because required recipient information or payment was not provided, or is returned because of an incorrect or incomplete address, any refund will normally be considered after the parcel is returned to us or confirmed as undeliverable.
Subject to applicable law, we may deduct reasonable, non-recoverable shipping, return, customs, storage, or handling costs that were properly disclosed or caused by the delivery failure. No deduction will be made where the failure was caused by our error, a qualifying product defect, or where applicable law requires a full refund.
15. Return Parcels Lost or Damaged in Transit
For a change-of-mind return arranged by you, the returned product remains your responsibility until it is delivered to the authorized return address. Use adequate packaging and a trackable shipping service.
If we provide a prepaid return label or appoint the return carrier for a qualifying defective, damaged, or incorrect product, we will work with that carrier if the return parcel is lost or damaged after the carrier accepts it. Your statutory rights remain unaffected.
16. Misuse and Fraud Prevention
We may investigate and, where permitted by law, decline or restrict a return involving suspected fraud, false claims, product substitution, altered evidence, repeated abusive activity, or a product that does not match the original order. We may request reasonable verification information. This does not affect a genuine statutory right or remedy.
17. Changes to This Policy
We may update this Policy to reflect changes in our products, return process, payment methods, operations, or legal requirements. The revised version will be posted on this page with a new published or effective date. A change will not reduce the rights applicable to an order already accepted unless required by law or agreed with you.
18. Contact Us
For cancellations, returns, replacements, refunds, or product concerns, contact:
NEW CHIC WORLD (HK) TECHNOLOGY LIMITED
16/F, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong
香港湾仔港湾道18号中环广场16楼
Company Registration No.: 3144054
Website: https://bbrosegcc.com/
Email: service@bbrosegcc.com
Telephone: +896 19357312655